Last Updated: August 2026
At URBEXON, we want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds are handled for products purchased through our website.
Important: The client’s requirement form does not specify the actual return window, eligibility period, refund timeline, or exchange conditions. So those details should be confirmed by the client before this page goes live.
1. RETURN ELIGIBILITY
A product may be eligible for return if it meets the following conditions:
- The product is unused and unworn.
- The product has not been washed, altered, or damaged.
- Original tags and packaging are intact.
- The product is returned in its original condition.
- Proof of purchase or order details can be provided.
Products that do not meet these conditions may not be accepted for return.
2. NON-RETURNABLE PRODUCTS
Returns may not be accepted for products that:
- Have been worn, washed, altered, or damaged after delivery.
- Are missing original tags or packaging.
- Show signs of use.
- Have been damaged due to improper handling or care by the customer.
Any additional non-returnable categories should be confirmed by URBEXON before publishing this policy.
3. DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request:
- Order number
- Photographs of the product
- Photographs of the packaging
- A video showing the issue
- Other information required to verify the claim
After reviewing the issue, URBEXON may provide an appropriate resolution, which may include a replacement, exchange, or refund, subject to the circumstances and applicable policy.
4. SIZE-RELATED RETURNS OR EXCHANGES
If URBEXON offers size exchanges, the product must meet the return conditions mentioned above.
Customers should carefully review the available size information before placing an order.
The exact size-exchange period and applicable shipping charges should be confirmed by URBEXON before publishing this policy.
5. HOW TO REQUEST A RETURN
To request a return, contact our customer support team with:
- Order number
- Customer name
- Registered phone number or email
- Product name
- Reason for return
- Relevant photographs or videos, where required
Our team will review the request and provide further instructions if the return is eligible.
6. RETURN SHIPPING
The responsibility for return shipping costs will depend on the reason for the return and URBEXON’s applicable return conditions.
For products received damaged, defective, or incorrectly supplied, URBEXON may arrange or reimburse return shipping where applicable.
For other eligible returns or size exchanges, return shipping charges may apply.
The exact return-shipping arrangement should be confirmed by the client.
7. REFUNDS
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be processed through the applicable original payment method, subject to the payment provider’s processing time.
The exact refund processing timeframe should be confirmed by URBEXON before publication.
8. SHIPPING CHARGES
Original shipping charges, if any, may not be refundable unless the return is due to an error, defective product, or another circumstance where a refund of shipping charges is applicable.
The final treatment of shipping charges will be determined according to URBEXON’s applicable return conditions and applicable law.
9. REFUND DELAYS
If an approved refund has been issued but has not yet appeared in your account, please first check with your bank or payment provider.
If the refund is still not reflected after the applicable processing period, please contact us.
10. CANCELLATION
Order cancellation may be possible before an order has been processed or shipped, subject to URBEXON’s cancellation procedures.
Once an order has been dispatched, cancellation may no longer be possible.
11. FRAUDULENT OR ABUSIVE RETURNS
URBEXON reserves the right to investigate and take appropriate action against fraudulent, abusive, or repeated return requests.
This may include refusing a return request where permitted by applicable law and the published return conditions.
12. CONTACT US
For questions regarding returns, exchanges, or refunds, please contact:
URBEXON
Visakhapatnam,
Andhra Pradesh – 531033, India
Email: urbexonin@gmail.com
Phone: +91 79819 21996
WhatsApp: +91 95531 65547