Last Updated: August 2026
At URBEXON, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed and delivered when you purchase products through our website.
1. ORDER PROCESSING
Once your order is successfully placed and payment is confirmed, we will begin processing it for shipment.
Orders are generally processed within 5-7 business days.
Processing times may vary depending on product availability, order volume, holidays, or other circumstances.
2. DELIVERY TIME
After your order has been shipped, the estimated delivery time may vary depending on your location and the courier service used.
Estimated delivery:
- Within India: 5-7 business days
- Remote locations: Delivery may take additional time
Delivery estimates are not guaranteed and may be affected by circumstances outside our control.
3. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
URBEXON may offer free shipping on selected orders, products, promotional periods, or orders above a specified value.
Any applicable shipping offer or minimum order value will be clearly communicated on the website.
4. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided to the contact details associated with your order.
You can use the tracking information to check the status of your shipment.
If tracking information has not been updated for an extended period, please contact our customer support team.
5. DELIVERY ADDRESS
Customers are responsible for providing accurate and complete delivery information during checkout.
Please carefully check your:
- Name
- House/building details
- Street/locality
- City
- State
- PIN code
- Contact number
URBEXON cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
6. DELIVERY ATTEMPTS
Our courier partners may make multiple delivery attempts depending on their delivery procedures.
If a package cannot be delivered because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the shipment may be returned to the sender.
Additional shipping charges may apply for re-shipping an order in such circumstances, where applicable.
7. DELAYED ORDERS
Delivery may occasionally be delayed due to circumstances such as:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier delays
- High order volumes
- Incorrect delivery information
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact us so that we can assist you.
8. DAMAGED PACKAGES
If your package appears damaged or tampered with at the time of delivery, please document the condition of the package before opening it and contact URBEXON as soon as possible.
Where necessary, we may request photographs, videos, order details, or other information to investigate the issue.
9. INTERNATIONAL SHIPPING
At present, the client requirement form does not specify whether URBEXON will offer international shipping. Therefore, this section should only be activated if the client confirms that international orders will be accepted.
If international shipping is offered in the future, applicable shipping charges, delivery estimates, customs duties, taxes, and other charges will be communicated according to the destination and applicable requirements.
10. CONTACT US
For questions regarding shipping or your order, please contact us:
URBEXON
Visakhapatnam,
Andhra Pradesh – 531033, India
Email: urbexonin@gmail.com
Phone: +91 79819 21996
WhatsApp: +91 95531 65547